M6toll account customer information
We are aware of technical issues that have resulted in problems for some of our account customers – we apologise for this inconvenience and are working to resolve these problems with our IT partners as quickly as possible.
To this end, we have extended the deadline for customers to update payment details on their accounts, and we will provide an update once we know the issues are resolved.
These issues do not impact travel on the M6toll, and we know that our customers’ time is very precious, so we apologise for any inconvenience that may have been caused.
Please see the below Q and A for more detailed information:
A: No. Your account will continue to work, and the journeys will be registered as usual. We have extended the deadline for updating your account information and will release a new deadline once we know all problems are resolved.
A: We are experiencing an issue with the process that enables the payment update to take place. The issue has been identified and a fix is being tested. Owing to the sensitive nature of customers’ payment information, there are several checks that must be undertaken prior to making this change. Please bear with us as we anticipate a resolution shortly.
A: Whilst the majority of account holders have had success resetting their password, a small group hasexperienced issues when returning to the log-in page after resetting their password. Our technical engineers are working to resolve this problem, and we will release an update shortly.
A: No. Whilst frustrating, the glitches are some unforeseen technical issues that present no risk to personal data.
A: A comprehensive testing programme took place prior to system launch, but some unforeseeable system issues have meant that the problems only surfaced once we went live. Once again, we would like to apologise to customers for the inconvenience and frustration.