1. Important information about your agreement
1.1 These terms and conditions apply to your account and form the agreement made between Midland Expressway Ltd and you the customer and replace any you have received previously.
1.2 If you choose not to accept the terms of this agreement, you have the option to close any accounts you hold with us.
2.0 Changes to terms and conditions
2.1 We may at any time, change these terms and conditions and we will notify you of these changes no less than 7 days in advance.
3.0 Your data and our Privacy Policy
3.1 When you apply for an account, and when you update your account details, you consent to the use of your personal information as set out in our Privacy Policy. Please keep your details and contact preferences up to date to ensure your account runs smoothly.
3.2 We will contact you by email, telephone and post in accordance with our Privacy Policy.
3.3 Calls to our Customer Services Team maybe recorded for training and monitoring purposes.
4.0 Liability
4.1 We will accept liability for any direct damage caused to your tangible property through negligence of the M6toll. Our entire liability shall be limited to damages equal to £50,000.
4.2 We will not be responsible for loss of profits, goodwill, or any type of special, indirect, or consequential loss however caused, including loss or damage suffered by you because of an action brought by a third party.
5.0 Force Majeure
5.1 If delivery and use of the road – or your account or Mobility Exemption – is prevented or hindered by anything beyond the control of the M6toll, including but not limited to, extreme weather including flood, drought, lightening or snow, acts of God, acts of government, strikes, fire, aircraft explosion, riots, acts of war or malicious mischief then this agreement shall be suspended until the prevention or hindrance comes to an end.
6.0 Governing Law
6.1 These terms and conditions are governed by and interpreted in accordance with English law and the English courts have exclusive jurisdiction to resolve any disputes.
7.0. About us
7.1 You can contact us via our website www.m6toll.co.uk, by email at customer.services@m6toll.co.uk or by writing to us at the following address: Customer Services, Midland Expressway, Operations Centre, Express Way, Weeford, Lichfield, Staffordshire WS14 0PQ.
8.2 Our Customer Services telephone line is 0330 660 0790 and open during office hours, Monday to Friday. All calls may be recorded for training and monitoring purposes.
1.0 Eligibility and exclusions
1.1 Top open an account we need your Vehicle Registration Number to allow our Automatic Number Plate system to ‘see’ and record your number plate when you use the M6toll and charge you for your trip
1.2 There are a maximum of 5 vehicles allowed on a personal account and their associated Vehicle Registration Numbers must be kept up to date by the account holder. Failure to do so may result in delays in the lane or incorrect charges being applied to your account.
1.3 We reserve the right to refuse an application or close an account for any reason.
2.0 Account Registration
2.1 To set up your online account you will need to create a memorable password and provide valid debit or credit card details. We can only accept cards displaying the Visa or Mastercard symbol.
2.2 When registering for an online account, you will need to provide personal details including name, address, contact details, including email and telephone number and a valid Vehicle Registration Number. Your account will not operate unless you register a valid Vehicle Registration Number.
2.3 Once we have verified your payment card, we will confirm your account details in an email.
2.4 Your online account helps you to keep your personal details up to date and displays toll fees billed and any other charges. Some transactions may take 48 hours to show on your account. Monthly statements will appear online on the 2nd of every month.
3.0 Billing and Payments
3.1 On setting up your account, you authorise us to top-up your account when it falls below the agreed credit threshold. If for any reason your account falls below the agreed threshold, it may be suspended, and will no longer work until we receive payment. Should this happen, we will try to contact you via email or telephone. Should you fail to respond to correct your account we may close your account.
3.2 Additional charges may be levied for any losses incurred by the M6toll, including any toll charges that remain unpaid.
3.3 Your account will remain open, and payments taken as agreed at the time of purchase, until you close your account, unless we close your account as per paragraph 3.1.
4.0 Ending your agreement.
4.1 You may close your account at any time by requesting a closure via your online account, or calling us on 0330 660 0790.
4.2 Any remaining account credit will be returned to you within 28 working days.
4.3 We may terminate the agreement at any time, such as when your account becomes suspended We will always try to contact you to discuss the matter with you or to check we have the most up to date payment details before terminating this agreement and closing your account.
4.4 If you do not use your account for 24 consecutive months the M6toll will classify this as ‘Dormant’. When your account goes into dormancy, we will contact you to discuss your options. Should we not be able to contact you, your account will be closed, and any unused funds will be returned to you via the payment method we hold on file.
5.0 Changes to conditions and prices
5.1 We may, at any time, change our prices or these terms and conditions. We will notify you of any changes not less than 7 days in advance via email. If you choose not to accept the changes, you may close your account as outlined above.
5.2 If you change your account product, you will be notified of any changes, including those affecting the price you pay or when payments are taken, at the time of switching your account.
6.0 TAGs
Should you operate your account with a TAG, the following terms and conditions also apply:
6.1 You should ensure that your TAG is fixed to your windscreen as per the instructions provided upon account opening. Failure to do so may mean that the barrier will not rise when at the plaza and could cause delays to your journey.
6.2 The TAG is for the use of the vehicle assigned to it and should not be used in any other vehicle.
6.3 Should your TAG be lost/stolen we reserve the right to switch your account to an ANPR account.
6.4 Should you wish to close your account, please return your TAG to FREEPOST, M6 TOLL. Failure to return a TAG may result in a delay to the closure of your account.
1.0 Eligibility and exclusions
1.1 Any new account opened with the M6toll will operate using Automatic Number Plate Recognition (ANPR). Meaning our ANPR systems will ‘see’ and record your number plate when you use the M6toll and charge you for your trip.
1.2 The minimum number of vehicles to qualify for a business account is 6 and their associated Vehicle Registration Numbers must be kept up to date by the account holder. Failure to do so may result in delays in the lane or incorrect charges being applied to your account.
2.0 Account Registration Pre-Paid Accounts
2.1 A pre-paid business account can be opened online.
2.2 To set up your online account you will need to create a memorable password and provide valid debit or credit card details. We can only accept cards displaying the Visa or Mastercard symbol.
2.3 When registering for an online account, you will need to provide details including company name, Company Registration Number, contact name, address, contact details and a valid Vehicle Registration Numbers.
2.4 Once we have verified your payment card, we will confirm your account details in an email.
2.5 Your online account helps you to keep your personal details up to date and displays toll fees billed and any other charges. Some transactions may take 48 hours to show on your account. Monthly statements will appear online on the 2nd of the month.
2.6 On setting up your account, you authorise us to top-up your account when it falls below the agreed credit threshold. If for any reason your account falls below the agreed threshold, it may be suspended, and will no longer work until we receive payment. Should this happen, we will try to contact you via email or telephone. Should you fail to respond to correct your account we may close your account.
3.0 Post Paid Business Accounts
3.1 All post-paid business account applications need to be completed by calling Customer Services on 0330 660 0790 or by sending an email to customer.services@m6toll.co.uk
3.2 Our team will set up the account for you and will provide online access. Your online account helps you to keep your personal details up to date and displays toll fees billed and any other charges. Some transactions may take 48 hours to show on your account. Monthly statements will appear online on the 2nd of the month.
4.0 Billing and Payments
4.1 Post -Paid Business Accounts have the following payment options:
Fixed monthly Direct Debit
An initial deposit by card is required to enable immediate use of the account pending set up of the Direct Debit (DD). The monthly DD amount is calculated on the number of anticipated trips made in a month. Payments are collected as and when required when the balance of credit has reached the low-level balance of your account.
Variable Direct Debit (Monthly Invoice)
A credit check will be requested based on the anticipated number of trips in a 45-day period. If approved, a payment will be collected by DD around the 17th of each month based on the previous month’s charges. A VAT invoice will be available to download.
4.2 If your journey patterns change and you are thinking of closing your account, please call us on 0330 660 0790 as there may be an alternative product available.
4.3 Charges may be incurred for any losses incurred by the M6toll, including any toll charges that remain unpaid.
4.4 We reserve the right to refuse an application or close an account for any reason.
4.5 Your account will remain open, and payments taken as agreed at the time of purchase, until you close your account, unless closed by ourselves.
5.0 Ending your agreement.
5.1 You may close your account at any time by calling us on 0330 660 0790 or requesting a closure via your online account.
5.2 Any remaining account credit will be returned to you within 28 working days.
5.3 We may terminate the agreement at any time, such as when your account becomes suspended or if you appear to be making unauthorised journeys. We will always try to contact you to discuss the matter with you or to check we have the most up to date payment details before terminating this agreement and closing your account.
5.4 If you do not use your account for 24 consecutive months the M6toll will classify this as ‘Dormant’. When your account goes into dormancy, we will contact you to discuss your options. Should we not be able to contact you, your account will be closed, and any unused funds will be returned to you via the payment method we hold on file.
6.0 Changes to conditions and prices
6.1 We may, at any time, change our prices or these terms and conditions. We will notify you of any changes not less than 7 days in advance via email. If you choose not to accept the changes, you may close your account as outlined above.
6.2 If you change your account product, you will be notified of any changes, including those affecting the price you pay or when payments are taken, at the time of switching your account.
7.0 TAGs
Should you operate your account with a TAG, the following terms and conditions also apply:
7.1 You should ensure that your TAG is fixed to your windscreen as per the instructions provided upon account opening. Failure to do so may mean that the barrier will not rise when at the plaza and could cause delays to your journey.
7.2 The TAG is for the use of the vehicle assigned to it and should not be used in any other vehicle.
7.3 Should your TAG be lost/stolen we reserve the right to switch your account to an ANPR account.
7.4 Should you wish to close your account, please return your TAG to FREEPOST, M6 TOLL. Failure to return a TAG may result in a delay to the closure of your account.
1.0 Authority to Collect Toll Charges
1.1 Under clause 2.2 of the Concession agreement between Midland Expressway Limited and The Secretary of State for The Department of Transport dated 28th February 1992, Midland Expressway Limited is entitled to charge road users ‘in accordance with the relevant toll order’.
1.2 The statutory framework for the charging of tolls on the M6toll is set out in the following legislation.
- The Birmingham Northern Relief Road Toll Order 1998
- The M6toll (Collection of Tolls) Regulation 2003
- The New Roads and Street Works Act 1991
2.0 Key sections of the New Roads and Street Works Act relating to failure to pay tolls.
2.1 A person who without reasonable reason refuses or fails to pay, or who attempts to evade payment of a toll fee due, by virtue of a toll order commits an offence and is liable on summary conviction to a fine not exceeding level 3 on the standard scale, currently set at £1,000.
2.2 Where there remains unpaid (a) a toll… or (b) a prescribed charge… the person authorised to charge tolls may recover from the person liable the amount of the toll charge together with a reasonable sum to cover administration purposes.
3.0 Deferred Payment Notice
3.1 A Deferred Payment Notice is issued when you have been unable to pay the toll fee due whilst travelling on the M6toll.
3.2 The toll payment due is calculated by reference to our pricing structure as displayed at the tolls booth and published on our website www.m6toll.co.uk
4.0 Paying a Deferred Payment Notice
4.1 Payment should be made as soon as possible after your journey and within 6 days after the day of issue to avoid any further administration charges.
4.2 The quickest and easiest way to do this is online here.
4.3 If you have not paid the Deferred Payment Notice within 6 full days following the day of issue, M6toll will commence their payment recovery process.
5.0 Payment Recovery Process
5.1 Once the deadline for payment has passed M6toll will pass the Deferred Payment Notice onto a third-party debt recovery agency.
5.2 We will pass the outstanding toll fee plus £70 administration charges to the third-party debt collection agency.
5.3 The debt collection may also add their own administration charges and failure to pay may result in court action.
6.0 Non-Payment of a Toll
6.1 A non-payment of a toll charge occurs when a vehicle exits the toll lane on a red traffic light.
6.2 If this happens and you realise then payment should be attempted by calling Customer Services on 0330 660 0790 as soon as possible.
6.3 If after 6 full days after the non-payment, payment has not been made then this toll charge will be passed to a third-party debt collection agency to begin debt recovery process as outlined above. The 6 days applies from the point at which the payment has been calculated (which will be up to 48 hours after exiting the M6toll).
7.0 Disputing a Non-Payment
7.1 The M6toll believes we adopt a fair and robust process in relation to non-payment. However, you have the right to dispute your case with us.
7.2 Please email customer.services@m6toll.co.uk or call 0330 660 0790 to do this.
7.3 Once we receive your case, we will acknowledge within7 working days and then look to achieve a satisfactory outcome for both parties within a further 10 working days.
7.4 Should you disagree with our full and final response; we would advise seeking external support from organisations such as the Citizens Advice Bureau.
8.0 Your Data
8.1 The General Data Protection Regulations require us to inform you that a digital image of your vehicle was captured at the time of passage and may be used to obtain licence information from the DVLA for the third-party debt collection agency to begin legal proceedings on behalf of the M6toll for recovery of any monies due.
8.2 You can view our full privacy policy here.
Additional Terms and Conditions relating to Mobility Exemption
1.0 The Agreement
1.1 These terms and conditions apply to the application and the use of a M6toll Mobility Exemption
1.2 When using your Mobility Exemption, you agree to these terms and conditions.
1.3 A Mobility Exemption is valid for 1 year for the vehicle and person listed on the application, and an annual application will be required.
1.4 Holders of a Mobility Exemption must meet qualifying criteria as set out in the New Roads and Street Works Act 1991 and the Vehicle Excise and Registration Act 1994.
2.0 Eligibility
2.1 In line with the Vehicle Registration Act 1994, a Mobility Exemption will only be issued to those vehicles exempt from road tax under the classification ‘Disabled’. This applies to vehicles used, or kept for use, by or for the purpose of transporting a disabled person who is in receipt of one of the following documents:
- A V5 Vehicle Registration Document showing the vehicle registration number and the road tax classification ‘Disabled’.
- A confirmation letter to claim vehicle road tax classification status of ‘Disabled’ that also shows the vehicle registration number under a Motability Vehicle Lease Agreement
- War pensioner mobility supplement
- Armed Forces Independence Payment
- Disability Living Allowance (DLA) by virtue of entitlement to the Mobility Component at the Higher Rate
- Is in receipt of disability assistance for children and young people by virtue of entitlement to the Mobility Component at the Higher Rate
- Personal Independent Payment (PIP) by virtue of entitlement to the Mobility Component at the Enhanced Rate
3.0 Setting up your Mobility Exemption
3.1 Please complete your application online, you will also need to upload proof of relevant documentation as part of your online application, as per section 2.1.
3.2 An application for Mobility Exemption can be on behalf of an applicant, if the applicant is under 13 years of age, is subject to a Power of Attorney or is unable to do so themselves. To complete an application on behalf of someone else, please contact Customer Services on 0330 660 0790.
3.3 If the Mobility Exemption applicant is under 13 years old, a parent or guardian must sign a paper application form.
3.4 As a Mobility Exemption is only valid for 1 year, a new application must be completed annually. This can only be completed once your current Mobility Exemption has expired.
3.5 Incomplete applications will be declined, and any application fees refunded.
3.6 A £7.00 administration charge is payable upon each application.
3.7 Once your application has been approved you will receive an email confirmation advising that you can start to use your Exemption.
3.8 M6toll accepts no liability for loss or damage of supporting documentation related to your Mobility Exemption.
4.0 Using your Mobility Exemption
4.1 A Mobility Exemption allows free passage on the M6toll only for the vehicle and the named person listed in the application, who must be present in the vehicle when travelling on the M6toll.
4.2 When travelling on the M6toll, the exemption holder, maybe when requested, required to present proof of their identity to M6toll staff to enable verification checks.
4.3 If at the time of travelling on the M6toll, the holder is not travelling in the exempt vehicle, then M6toll Mobility Exemption may be refused, and you may be required to pay the toll amount due for your journey.
4.4 The M6toll has CCTV operating in all toll lanes, and we will conduct verification of the information supplied in your application in this way. If there is a breach of these terms and conditions, or a misuse of your Mobility Exemption, we reserve the right to withdraw it, without notice.
5.0 Managing your Mobility Exemption
5.1 Should your Mobility Exemption vehicle, be sold or stolen, please contact our Customer Services Team on 0330 660 0790, or alternatively, email us at mobilitypass@m6toll.co.uk
6.0 Updating your personal details.
6.1 It is important that you notify us of any changes to your details. These include your personal details and your vehicle details. You can do this by calling our Customer Services Team on 0330 660 0790 or alternatively email us on mobilitypass@m6toll.co.uk
6.2 If you fail to inform us of any changes then you should not travel on the M6toll until we have been informed of those changes.